Account deletion

You can delete your Tropy account yourself, in the app or in a browser — no need to write to us. If you cannot sign in, an email is enough.

In the app or on tropyapp.com

1. Sign in, open the menu next to your name, then Settings.
2. On the Profile tab scroll to the bottom, to the Delete account section.
3. If you own a dog you share with others, choose who takes it over — otherwise the dog would be left with nobody able to invite people.
4. Type your email address to confirm and submit.

The account is removed immediately, with no waiting period.

By email

Write to support@tropyapp.com from the address the account is registered to and ask us to delete it. We will do so within 14 days and confirm by replying to the same address. A request from a different address has to be verified first — so please write from the one you sign in with.

What is removed and what remains

• Removed immediately: the account, email address, name, profile photo, photos added to walks, sitter profile, settings and push notification tokens.
• Kept without your name: walks and comments on dogs you share with others — signed "Deleted account" in the dog's history. They are a shared record of those people.
• A dog with nobody left to share it with disappears along with its walks and photos.
• Database backups are kept for 14 days and then overwritten.

Details in the privacy policy.